Supporting Clients in Crisis

Pointing clients in crisis to the assistance they need to deal with the roadblocks that prevent them from moving ahead in their job search.

Sometimes, clients can be dealing with a crisis, personally or with a family member, that prevents them from being able to focus effectively on their job search. It is important to triage these situations and point them in the right direction to get the help and support they need. The resources on this page are not intended to be an exhaustive list of available programs and services, but should provide a starting point for getting immediate assistance in crisis.

This section looks at:

EMERGENCIES & GENERAL SUPPORT

Life-threatening emergency or Crime in progress – 911

Other emergencies – 613.230.6211

Distress Centre 613.238.3311 – A 24/7 helpline for people who are depressed, distressed or in crisis.

Mental Health Crisis Line – (24/7) 613.238.3311 – Crisis line for people experiencing a mental health crisis themselves, or know someone who is.

Ontario Poison Centre1.800.268.9017 – OPC provides telephone information and advice about potential or real exposures to poisonous substances (Regional office:  613.737.1100).

Ottawa Police Services – Make the Right Call – Provides information on how Ottawa Police Services can help you and what numbers to call.

Ottawa Victim Services – Provides emotional support, practical assistance, referrals and advocacy to individuals who have been victimized as a result of a crime or tragic circumstance.

Ottawa Family Services – Counselling and support services to anybody in Ottawa who needs it.

VIOLENCE & ASSAULT

Assaulted Women’s Helpline – (24/7) 1.866.863.0511 TTY1.866.863.7868 Mobile #SAFE (#7233) – Crisis counselling, emotional support, information and referrals in 154 languages.

Fem’aide – (24/7) 1.877.326.2433 – A provincial telephone helpline for Francophone women dealing with violence.

Ottawa Resources for Abused Women – Includes a list of Ottawa Shelters for Abused Women and Support Groups and Counselling; maintained by Interval House.

Sexual Assault Support Centre of Ottawa – (24/7) 613.234.2266 – Provides survivor-directed support services by women, to women, that have experienced sexual violence which could include childhood sexual abuse, adult sexual assault, sexual harassment, etc.

The Men’s Project – Provides individual and couple counselling, a healing program for men who have experienced sexual or physical abuse as children, anger management, emotional intelligence and fathering.

SHELTERS FOR ABUSED WOMEN

Chrysalis House – (24/7) 613.591.5901 – Open to any woman (over 16) and their dependants who are in an abusive home and need to leave.

Harmony House (second stage) – (24/7) 613.233.3386 – Provides safe, affordable transitional housing for women and children who are survivors of domestic violence.

Interval House of Ottawa – (24/7) 613.234.5181 – Advice, a safe place to live, referrals or support for abused women and their children.

La Présence Ottawa (no website)(24/7) 613.241.8297 F

Maison D’Amite – (24/7) 613.747.0020 – Shelter for women victims of violence and their children. F

Oshki Kizis Healing Lodge – (24/7) 613.789.1141 – Shelter for First Nations, Inuit, and Métis women & children who are fleeing abuse.

MENTAL HEALTH ISSUES

eMentalHealth – Provides information on mental health services, help and support in your community.

Mental Health Crisis Line – (24/7) 613.238.3311 – Crisis line for people experiencing a mental health crisis themselves, or know someone who is.

NAMI Family to Family Information Program – Free, 12-week course for family and friends of individuals with serious mental illness, taught by trained NAMI family members.

Sandy Hill CHC – Addiction and Mental Health Services – Confidential counselling services for individuals, couples, family and children/adolescents seeking help for addiction (including problem gambling), mental health issues, or concurrent disorders.

Youth Services Bureau 24/7 Crisis Line – (24/7) 613-260-2360 – For children and youth ages 18 and under who are experiencing a crisis, and for parents, guardians, caregivers, friends or service providers who are concerned about a young person in crisis.

To explore further, visit Ottawa Mental Health Services – Ottawa e-bluebook’s full listing of Mental Health Services in Ottawa.

ADDICTION (SELF & FAMILY)

Amethyst Women’s Addiction Centre – Programs include an Intensive Program for women who are dependent on alcohol and/or drugs and a Problem Gambling Program tailored to the unique needs of women.

Ontario Drug and Alcohol Helpline – (24/7) 1.800.565.8603 – Provides information about drug and alcohol addiction services in Ontario.

Ontario Problem Gambling Helpline – (24/7) 1.888.230.3505 – Provides information about problem gambling services in Ontario.

Ottawa Withdrawal Management Centre – (24/7 Helpline) 613.241.1525 – OWMC helps people who struggle with substance use issues. This may include drugs, alcohol and/or prescription medication.

Rideauwood Addiction and Family Services – Provides a range of treatment programs tailored to the needs of adult clients and their families.

Sandy Hill CHC – Addiction and Mental Health Services – Confidential counselling services for individuals, couples, family and children/adolescents seeking help for addiction (including problem gambling), mental health issues, or concurrent disorders.

The Dave Smith Youth Treatment Centre – Dedicated to helping youth (13-21) overcome substance abuse issues and other related challenges to achieve a healthier lifestyle.

The Ottawa Mission – Offers three levels of addiction treatment programming, depending on the need. There are daily, 30-day, and five-month addiction treatment programs, and ongoing aftercare support to help recovering addicts take the first step back towards independent living.

To explore further, visit Ottawa Addiction Services – Ottawa e-bluebook’s full listing of Addiction Services in Ottawa.

TOOLS & RESOURCES FOR SERVICE PROVIDERS

ALIS: What Works – Persons with Mental Health Disabilities – A counsellor resource with career-building strategies for working with persons with mental health disabilities, prepared by the Government of Alberta.